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Over-the-Phone Interpreting

Have you ever experienced a language gap between you and your potential client, patient, or visitor?

We have a simple, low-cost solution to reduce stress, streamline communication, and provide your staff and clients a way to better connect.

Does your organization need help complying with Section 1557 of the ACA?

According to the Department of Health and Human Services, covered entities are:

  • "required to post a notice of individuals' rights providing information about communication assistance for individuals with limited English proficiency..."
  • "In each state, covered entities are required to post taglines in the top 15 languages spoken by individuals with limited English proficiency in that state that indicate the availability of language assistance.
  • "Covered entities are prohibited from using low-quality video remote interpreting services or relying on unqualified staff, translators when providing language assistance services."
  • "Covered entities are encouraged to develop and implement a language access plan to ensure they are prepared to take reasonable steps to provide meaningful access to each individual that may require assistance.

We're here to help with:

  • nearly 3000 phone interpreters
  • over 200 languages
  • 24/7/365
  • all hours of the day, every day of the week, all year round - whenever you need an interpreter

Why choose Midwest Language Services, LLC?

Reduce stress, streamline communication, and provide better communication between your staff and your current and potential clients.
  • Fast connections - Average speed of answer 3 seconds
  • US based interpreters - 99.6 % of our telephonic interpreters are based in the United States. Our French Canadian interpreters are based in Canada.
  • Higher level of security and quality
  • Experienced, professional, trained interpreters
  • Extensive interpreter credentialing process
  • pay for the minutes you use
  • no contracts
  • no minimums

Industries Served:

  • Corporate Business
  • Financial & Banking
  • Telecommunications
  • Courts & Legal Firms
  • Utilities
  • Retail
  • Customer Service
  • Insurance
  • Medical
  • Technical / IT
  • Government
  • Travel, Tourism & Hospitality
  • Healthcare & Pharmaceutical
  • Education

New Customer Form for Over-the-Phone Interpreting Services

Please fill out this form to create an account with Midwest Language Services, LLC to have access to over-the-phone interpreters in over 200 languages. nnAllow 24-48 hours for us to process your order. If you submit your form on Friday, please allow us up to the following Monday or Tuesday, depending on the volume of requests we receive. nnThank you.
    Please select only one.
  • This number will be used by you to identify your organization. It will be used when you are connected to the operator after you have received access to the toll free number. You will not be connected to an interpreter unless you have a customer code. Be sure it is something that you can easily remember.
  • Your invoice will automatically include the date, time, length, total cost, and language needed for each call. In addition, we can collect customized billing specifics from each caller to appear on data reports alongside standard call data. Please enter the information that you wish to be collected below. Example: Caller's Name, Department Code (if any), LEP's Name, etc.)
  • If "YES" to any of the choices, please provide the name and phone number of a contact within your company who callers can be referred to should they not have the billing information that is required to be connected.
  • Examples: Female Interpreters Only Confirm account name Ask the caller if they need a third party dialout
    It is our policy to record all telephonic interpreting sessions for billing and quality assurance unless otherwise requested. Recordings are kept for 90 days and are released under no circumstances.
  • Please let us know what the most frequently requested languages are that you anticipate will be needed. Also, what are the anticipated minutes per month (if known)?